The customer journey begins with a brief professional consultation to understand the child's specific developmental needs and communication goals. Following this, parents or caregivers securely upload source materials, such as photos, voice samples, or personal references, which are used to generate lifelike, personalized video content. Once the videos are ready, they are reviewed with the family to ensure alignment with expectations. Finally, caregivers are guided on how to use the tailored videos to engage the child in a structured and supportive manner, encouraging speech development and cognitive growth through familiar, motivating visuals.